For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.
Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.
Position in this function is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Primary responsibilities include: greeting patients and directing them to appropriate departments, answering multiple phone lines; directing calls and taking messages as needed, verifying patient information and insurance eligibility; collecting payments, directing patients to complete forms and processes patient-related paperwork, informing provider's assistant of no shows and cancellations, making follow-up appointments for patients and calling patients to confirm appointments, contacting "bumped" patients and rescheduling appointments as appropriate, performing various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned.
Required qualifications include: high school diploma, GED or equivalent experience, 6+ months working in a customer service-based role, full COVID-19 vaccination is an essential job function.
Preferred qualifications include: 1+ years of experience working in a customer service role, 1+ years working in a healthcare office setting.
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