Job Description

Hospital Security Guard

Monitoring and securing premises - Hospital security guards keep the premises secure yet accessible in the event of an emergency by:

Patrolling hospital grounds: routinely patrol on foot or with a vehicle to detect unusual activities, breaches, or threats.

Inspecting for safety hazards: identify and report potential risks like fire hazards, spills, or blocked pathways.

Access control to sensitive areas: make sure only authorized personnel access high-security zones like the obstetrics unit to protect vulnerable patients.

Checking locks: verify that doors, windows, and cabinets are securely locked to prevent theft or unauthorized access.

Clearing emergency routes: maintain clear pathways to facilitate swift access for ambulances and emergency teams.

Managing visitor and patient safety - Guards ensure that hospital visitors feel welcome, safe, and as comfortable as possible under the circumstances by:

Doing guest control: verify visitors' credentials and monitor movement within the hospital.

Visitor screening: check for prohibited items to ensure compliance with hospital policies.

Escorting visitors after hours: After-hours escorts help reduce the risk of unauthorized activities.

Performing morgue release procedures: supervise the morgue's access and release of bodies with proper documentation.

Assisting in transfers of high-risk patients: support staff in moving patients who may pose risks due to medical or behavioral conditions.

Managing visitation hours and procedures: enforce time restrictions and help regulate the flow of visitors.

Mediating and de-escalating conflicts: diffuse volatile situations to maintain a peaceful environment.

Handling emergency situations

Responding to incidents like theft, violence, or medical emergencies: act quickly to help reduce disruption in normal operations.

Leading in evacuations: guide staff and patients to safety during fire drills, disasters, or other emergencies.

Collaborating with hospital staff

Assisting healthcare professionals: provide backup during challenging or volatile situations like behavioral disturbances or emergencies.

Helping to subdue aggressive or agitated patients: support medical staff by restraining individuals when necessary and helping to move them when needed.

Patient/Visitor assistance

Providing guidance and directions: help visitors navigate the hospital's layout to find specific departments or rooms.

Explaining and enforcing hospital policies and procedures: communicate rules clearly and make sure that everyone complies.

Writing reports

Writing incident reports: document occurrences like thefts, accidents, or conflicts in detailed reports for hospital and legal records.

Security Rounds: maintain daily logs that record patrol activities, visitor access, unusual observations, completed security tasks to ensure transparency and accountability.

Qualifications:

Education Level: High school diploma or equivalent.

Training: Successfully complete a 20-hour Basic Security Training Course approved by the Illinois Department of Financial & Professional Regulation (IDFPR). Obtain an Illinois PERC card (background check) AND Illinois Security License. Management of Aggressive Behavior (MOAB) training required within the first three months of employment.

Experience: Two years previous security experience preferred. Experience in health care settings preferred.

Skills: Must possess interpersonal communication skills to effectively resolve hostile situations. Ability to comprehend and fulfill requirements related to security procedures and hospital policies and procedures acquired through on-the-job training. Ability to apply knowledge of patient rights, safety rights, safety practices, infection control principles, and risk management issues. Ability to maintain a high level of integration, confidentiality and professionalism.

Strong observational skills: Attention to detail is critical, particularly for monitoring premises and writing guard logs and reports.

Physical fitness: Guards must be able to handle tasks like patrolling, assisting with lifting patients, and responding to emergencies.

Effective communication: Hospital guards must be professional and approachable to visitors. They must also be able to collaborate well with hospital staff.

Empathetic mindset: An empathetic approach helps when responding to patients in distress or intervening when a patient is at risk of self-harm.

De-escalation abilities: Because of the increased chances for patients and visitors in distress, guards must be able to defuse high-pressure situations and calm agitated individuals.

Tech-savviness: Guards need skills in writing reports and managing security systems.

Certifications: CPR and First Aid certification will be required.

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